Refund policy

Centaram Shopping
Last updated: April 28, 2026

Thank you for shopping with Centaram Shopping. We value your trust and want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Return Eligibility

  • Returns are accepted within 7–14 days from the date of delivery.
  • The item must be unused, unopened, and in original condition.
  • Items must be in original packaging with proof of purchase.
  • Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

  • Opened or used wellness, diet, or honey products
  • Perishable items
  • Digital or downloadable products
  • Gift cards
  • Clearance or sale items (unless damaged or defective)

3. Damaged or Incorrect Items

  • Contact us within 48 hours of delivery if the item is damaged or incorrect.
  • Include order number, product photos, and issue description.
  • We will review and provide an appropriate resolution.

4. Refund Process

  • Once your return is received and inspected, you will be notified of approval or rejection.
  • If approved, refunds are processed to the original payment method.
  • Refunds may take 5–10 business days depending on your payment provider.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • Contact us to request an exchange.

7. Order Cancellations

  • Orders can only be canceled before they are processed or shipped.
  • Once shipped, cancellations are not possible and standard return policy applies.

8. Late or Missing Refunds

  • Check your bank account and payment provider first.
  • Refunds may take additional time depending on your bank.
  • If still not received, please contact us.

9. Contact Us